Warranty Service
Your QCY purchase is protected by a 1-year limited warranty starting from the delivery date.
If any defects occur due to quality issues (non-human factor) within the warranty period，
email us at service@qcyearphone.com with:
• Order number(Only available for orders by QCY Official Website)
• Detailed symptom description
• Video/photographic proof of the issue
To help us better assist you, please kindly complete the warranty form included with your submission. Click to fill out the warranty form.
Our commitment:
• Verification within 48 business hours
• Free repairs/replacements if confirmed defective
Note: Warranty excludes damage caused by improper use, modifications, or external factors.
Not Covered Under Warranty:
• Improper or inadequate maintenance or modification.
• Accident, misuse, abuse, contamination, or other external causes.
• The use of unspecified adapter and accessories.
• Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
• Damages that occur as a result of one’s failure to follow the instructions.